Contact us
Email hello@eleutherionlabs.com with “Visualii” in the subject. Include your app version, iOS version, what you expected, and what happened. Do not send passwords, account-recovery links, payment-card details, or private photos. We may ask you to verify account ownership for account changes.
Confirm your email or reset your password
Use the confirmation message sent when you create your account. To reset a password, choose the password-reset option on Visualii’s sign-in screen, then open the newest email. It takes you to our secure account page. Links expire and can only be used for their intended purpose. If a link is expired or already used, request a new one in the app. Check spam folders if a message is missing.
Restore or cancel a subscription
Open the subscription/paywall area in Visualii and choose Restore Purchases, using the Apple Account that made the purchase. Manage or cancel renewal in Apple Settings → your name → Subscriptions. Removing the app or deleting a Visualii account does not cancel an Apple subscription. Apple handles refund requests at reportaproblem.apple.com.
When generation fails
Check your connection, account verification, and remaining allowance. Keep the app open while a request finishes. If the app reports an interrupted request, recover that request before creating another. Failed requests should not permanently use generation allowance. If a problem persists, send us the displayed error and approximate time; do not email reference photos.
Export or delete your data
Open Visualii’s You/settings area to export account data or delete your account. Download files from an export before its signed links expire. You can also delete individual images or a goal and its associated content. If you cannot sign in, email us from the account address to request help with access or deletion. We will verify ownership without asking for your password.
Privacy and safe use
Visualii is for adults and is not medical or mental health care. Pause any exercise that feels uncomfortable, and seek appropriate professional support when needed. Read our Privacy Policy and Terms and subscription information for details about processing and your choices.